1. Overview
At Anurag IT Solutions, we prioritize customer satisfaction. However, we follow a transparent refund policy for our services. Please read this policy carefully to understand the conditions under which refunds may be granted.
2. Eligibility for Refunds
- If you have made an advance payment for a service that has not yet been initiated, you are eligible for a full refund.
- In case of unsatisfactory service delivery, refunds may be processed after a review of the issue, as per our terms.
- Customized projects or solutions that require specific resources are non-refundable once the development process begins.
3. Non-Refundable Conditions
Refunds will not be processed under the following circumstances:
- Services have been fully delivered as per the agreed scope.
- Change of mind after service initiation or project commencement.
- Failure to provide required information or approvals on time, causing project delays.
4. Refund Process
To initiate a refund request, follow these steps:
- Contact our support team at info@anuragitsolutions.com or call us at +91 7396610166.
- Provide all necessary details, including proof of payment and reason for the refund request.
- Our team will review your case within 7 business days and respond with an outcome.
Note: Approved refunds will be processed within 10 business days to your original payment method.
5. Changes to This Policy
Anurag IT Solutions reserves the right to modify this refund policy at any time. Any changes will be communicated through our website or email notifications.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out to us:
- Email: info@anuragitsolutions.com
- Phone: +91 7396610166
- Address: 22-9-15/3, Korukonda Rd, Opp. Bijili Ice Factory, Ganesh Nagar, Rajamahendravaram, Andhra Pradesh 533101