At Anurag IT Solutions, we value our customers’ satisfaction and strive to provide the best products and services. If for any reason you are not completely satisfied with your purchase, we offer a transparent refund policy to ensure your peace of mind.

Refund Eligibility

• Refunds are applicable for eligible items purchased directly from Anurag IT Solutions.
• To be eligible for a refund, items must be returned in their original condition, unused, and undamaged, with all original tags and packaging intact.
• Refunds may not be available for certain non-returnable items, such as software licenses, customized or personalized products, and items marked as final sale. Please refer to our Return Policy for more information.

Requesting a Refund

• To request a refund, please contact our customer service team at [contact email/phone number] within [number of days] days of receiving your order.
• Please provide your order number and details of the item(s) you wish to return.
• Our customer service team will guide you through the refund process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• Please ensure that the RMA number is clearly marked on the outside of the package when returning items.
• We recommend using a trackable shipping method to ensure the safe and timely return of your item(s).

Refund Process

• Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
• Refunds will be processed within [number of days] days of receiving the returned item(s) and will be issued to the original payment method used for the purchase.
• Please note that it may take some time for the refund to appear on your credit card statement, depending on your bank or financial institution.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may require photo evidence of the damage or defect to expedite the resolution process.

Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at contact email:info@anuragitsolutions.com/+91 7386259796. We are here to assist you and ensure your complete satisfaction.